In short
We collect the details you send us through the contact form, email, phone or our chat assistant, and use them only to reply to you, work with you and keep the site secure. We do not use advertising or analytics trackers, and we never sell your information. Email hi@codencreative.com to see, correct or delete what we hold about you.
01Who we are
This policy explains how Codencreative Tech Pvt Ltd (“CodeNCreative”, “we”, “us”) handles personal information when you visit codencreative.com or contact us. We are responsible for the personal information described here.
02Information we collect
We collect only what we need to respond to you and run the website:
- Contact form: your first and last name, email address, and, if you choose to give them, your phone number, company, the service you are interested in, a budget range and your message.
- Emails and calls: whatever you choose to share with us when you write or phone us.
- Job applications: your CV and any details you include when you email us about a role or program.
- Chat and voice assistant: the messages you type or speak to the assistant on our website.
- Technical information: your IP address and basic request details (such as browser type), which our servers process to deliver pages and to protect the site against abuse, for example by limiting repeated form submissions.
We do not use advertising or analytics trackers on this website, and we do not sell personal information.
03How we use your information
- To reply to your enquiry and discuss a possible project with you.
- To prepare proposals, estimates and contracts you ask for.
- To review job applications.
- To answer your questions through the chat or voice assistant.
- To keep the website secure, prevent spam and abuse, and fix problems.
- To meet our legal, accounting and tax obligations.
04Why we are allowed to use it
We process personal information with your consent (for example when you submit the contact form or start a chat), to take steps you ask for before entering into a contract with us, for our legitimate interest in running and protecting our business, and where the law requires it.
You can withdraw consent at any time by emailing us. This does not affect anything we did before you withdrew it.
06International transfers
We work with clients and have offices in several countries, and some of our service providers store or process data outside India. When information is transferred abroad, we rely on providers that protect it with appropriate safeguards and use it only on our instructions.
07How long we keep it
We keep enquiries and related correspondence for as long as we need them to respond to you and manage our relationship, and for any longer period required by law (for example for tax and accounting records). Job applications are kept while the recruitment process is open and for a reasonable time afterwards, unless you ask us to delete them sooner. When we no longer need information, we delete or anonymise it.
09How we protect it
We use encrypted connections (HTTPS), access controls, and limits on repeated requests to protect personal information. Only staff who need it to do their job can access enquiries. No system is completely secure, so if you believe your information has been put at risk, please contact us straight away.
10Your rights
Depending on where you live, including under India’s Digital Personal Data Protection Act, 2023, you may have the right to:
- ask what personal information we hold about you and get a copy;
- ask us to correct or complete it;
- ask us to delete it;
- withdraw your consent;
- object to or restrict certain uses;
- nominate someone to exercise your rights on your behalf; and
- complain to a data protection authority, such as the Data Protection Board of India.
To use any of these rights, email hi@codencreative.com with the subject “Privacy request”. We may ask you to confirm your identity before acting on the request, and we will reply within the time the law requires.
11Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
12Changes to this policy
We may update this policy when our website or practices change. The date at the top of this page shows when it was last updated. If the changes are significant, we will make that clear on this page.
13Contact us
For any question or complaint about how we handle personal information, contact our privacy team:
- Email: hi@codencreative.com
- Phone: 011 613 81 949